Yes — your consultation is free of charge, provided you attend your appointment.

We do take a £75 fully refundable holding fee at the time of booking – just like a restaurant or any cosmetic service would. This helps us secure your slot as our appointments are in high demand.

Here’s how it works:

• If you attend your consultation but decide not to proceed, your £75 is refunded in full.

• If you choose to go ahead with treatment, the £75 is simply deducted from your total balance.

Either way, there’s no financial commitment — just a simple step toward discovering what’s possible for your smile.

Please note: If you miss your appointment without giving notice, the fee is non-refundable.

You’ll meet with your expert Dentist and experienced Treatment Advisors, who will:

• Discuss your smile goals.
• Take high-quality digital scans of your teeth.
• Talk through treatment options and what option is best for you. 
• Secure your treatment plan and discuss our flexible payment options. 

No, just yourself and your smile! If you have any recent dental x-rays or records from another clinic, feel free to bring them, but they’re not essential.

To get the most from your visit, we recommend:

• Thinking about your ideal smile (finding images of transformations you like will help us understand!)
• Listing any specific concerns you have like tooth shape, colour, or gaps.
• Coming with an open mind –  we’ll guide you through your best options and be there to answer any questions you have on the day. 

Your consultation will usually take around 45 minutes, but please do leave extra time in case it takes a little longer. 

You’ll leave with:

• A full understanding of your options
• A personalised treatment plan
• A quote and breakdown of costs (including flexible payment plan options)

And no pressure — take your time to decide what’s right for you.